Caddell's Laser & Electrolysis Clinic, Inc.

Customers consistently describe Caddell's as professional, welcoming, and friendly, with staff who are knowledgeable and passionate about their work. Many customers see significant improvements, with some noting better results in a single session compared to months at other facilities. Debbie serves as the owner and Medical Director, conducting initial appointments to discuss medications and contraindications as required. The laser technicians include Kathryn, Kynlee, and Missy, who are consistently praised for their skill and expertise. Customers describe these technicians as highly knowledgeable, client, and dedicated to providing the best possible experience. The staff also includes Stephanie, who has a medical aesthetics background and provides facial treatments. The front desk and customer service experience receives high praise for being responsive and accommodating. Debbie personally follows up with clients via email when concerns arise and has been known to send handwritten thank-you cards after appointments. Staff take time to explain treatment plans and adjust approaches as clients progress to ensure comfort. However, some customers have experienced difficulty with appointment scheduling availability. The clinic is noted for being particularly welcoming and supportive to transgender clients. Customers appreciate the pricing structure, describing it as reasonable and transparent. Unlike many competitors, the clinic offers a pay-as-you-go approach rather than requiring large upfront package payments, allowing clients to stop treatments when satisfied with results. Prices are reduced every three treatments, and clients value the flexibility to leave at any point without being locked into expensive packages. Pain levels are manageable with proper technique and technician care. Staff actively work to minimize discomfort by adjusting laser settings and checking in frequently during sessions. Technicians are skilled at making clients feel relaxed and comfortable throughout the process, even during longer sessions that can last several hours.