Complete Laser Clinic - Asheville Mall

Complete Laser Clinic receives mixed feedback from customers. Many describe the staff as professional, friendly, and welcoming, with several customers expressing satisfaction with their overall experience. However, some customers report significant dissatisfaction with results and customer service issues, including difficulty reaching the clinic by phone. Leigha Boldon is identified as an aesthetics RN who handles various treatments. Customers consistently praise her professional demeanor, expertise, and calming presence during procedures. Staff members including Amanda, Kenya, Bella, Trish, and Makayla are mentioned by name, with customers describing them as knowledgeable, helpful, and professional. The front desk staff receives praise for being welcoming and making customers feel comfortable. Staff members explain procedures clearly and address customer concerns thoroughly, with some noting they help manage expectations about treatment outcomes. However, one significant complaint involves the clinic being consistently unreachable by phone, with customers unable to get through despite trying different times and days. One customer reported disappointing tattoo removal results after a single session on a small, black outline tattoo. The treatment resulted in scarring and only slight fading, leading to weeks of healing with oozing sores. The customer sought treatment elsewhere and found the healing process much quicker with better results. The clinic did contact the customer afterward offering to address the scarring but did not offer a refund. Customers mention the clinic offers specials on treatments. One customer expressed significant financial disappointment, describing their investment as "throwing away several thousand dollars" due to lack of results with a different service.