dr LASER in West Hollywood CA

Customers describe Dr. Laser as a professional clinic with knowledgeable staff who make clients feel comfortable and well cared for. The general sentiment is positive, with many customers praising the welcoming atmosphere and quality of service. Several customers report satisfaction with their results, particularly noting visible improvements in skin texture and successful hair removal outcomes. The front desk staff consistently receive praise for being welcoming, helpful, and accommodating during check-in and scheduling processes. Staff members take time to educate customers about treatments and answer questions thoroughly, making clients feel informed about their procedures. However, some customers report aggressive sales tactics, with staff pressuring them to purchase packages and being persistent even when customers decline multiple times. A few customers experienced scheduling difficulties, including last-minute cancellations due to equipment malfunctions and challenges reaching staff by phone. Customers report seeing visible fading results after their second treatment session. Staff explain the tattoo removal process clearly and make clients feel comfortable throughout the procedure. The clinic offers numbing options to help manage discomfort during sessions, and technicians check in with clients to ensure they remain comfortable during treatment. Tattoo removal does cause some pain, but the clinic provides numbing options for clients who request them. Staff members are attentive during treatments, regularly checking on client comfort levels and helping clients manage any discomfort throughout the session. The clinic appears to have experienced some equipment reliability issues, with multiple customers reporting laser machine malfunctions during their appointments. One customer noted that their machine had not been properly calibrated, which affected treatment effectiveness. Customers describe pricing as fair and competitive, with many mentioning good deals and package options available. The clinic offers financing and package deals to secure business, though some customers report billing disputes and confusion about pricing after treatment completion.