Enlighten Omaha

Customers describe mixed experiences at this clinic, with some reporting excellent results while others express significant dissatisfaction. The general sentiment varies widely, with some clients praising the professional service and others citing communication issues and staffing changes. Several customers report frustration with treatment expectations not being met, while others highlight positive experiences with specific staff members. Dr. Merritt serves as the clinic's doctor and has been praised by long-term clients for being fair, complete, and honest in her approach. Some customers describe her as "simply the best" for laser tattoo removal in the region. However, other reviews mention staff who appear unfamiliar with laser equipment operation and lack knowledge about client treatment history. One staff member named Ann receives specific praise for being careful, gentle, and taking time to explain procedures thoroughly. The clinic faces significant communication challenges, with multiple customers reporting difficulty reaching staff by phone and instances where no one was available for scheduled appointments. Staff often appear unfamiliar with returning clients, failing to review previous treatment history or introduce themselves during sessions. Some customers describe recent staff as frantic and unknowledgeable, though others report quick response times and professional service. The front desk experience varies considerably depending on which staff members are present. Treatment expectations often don't align with results, with one customer reporting minimal progress after seven sessions despite being told removal would take eight treatments total. Some clients see no visible change in tattoo appearance even after multiple sessions, while others report satisfactory fading. The process is described as thorough by some customers, with detailed explanations of laser equipment provided. However, inconsistent results appear common, with some clients experiencing better outcomes at other locations. Tattoo removal sessions are described as painful, with some customers noting that staff don't adequately explain the pain level beforehand. Treatment discomfort varies by practitioner, with some staff members described as gentle during procedures while others appear to rush through sessions. Customers describe pricing as fair value, though some express frustration when results don't justify the cost. Session prices around $160 are mentioned, with some clients feeling this represents poor value when no visible progress occurs.