Jiva Med Spa Columbus

Customers consistently describe Jiva Med Spa as professional, clean, and welcoming with friendly staff who make clients feel comfortable throughout their visits. Many customers report visible results from their treatments and express satisfaction with the overall experience, though some mention concerns about pricing and aggressive sales tactics during consultations. Dr. Rakesh Nanda serves as the medical director and is frequently mentioned by customers as knowledgeable, personable, and skilled in his procedures. Several technicians are highlighted by name, including Erin who specializes in laser treatments, Tisha who performs tattoo removal and other laser services, Mila who handles injectables and facial treatments, and Nancy who provides various skincare services. Customers describe these technicians as professional, caring, and highly skilled, with many specifically requesting to work with the same practitioner for continued treatments. The staff is noted for taking time to explain procedures thoroughly and making clients feel at ease during treatments. The front desk staff receives consistent praise for being welcoming, friendly, and helpful with scheduling and answering questions. Customers report that consultations are generally informative, though some mention experiencing high-pressure sales tactics and rushed consultations focused more on pricing than treatment explanation. Several clients note that staff members are accommodating with scheduling changes and responsive to questions. However, some customers report issues with scheduling mix-ups, long wait times for appointments, and difficulty reaching the office by phone for follow-up questions. Customers report varying experiences with tattoo removal results, with some seeing significant fading after just a few sessions while others require more treatments than initially quoted. Several clients mention their tattoos fading well with no scarring, while others note minimal progress after multiple sessions. The clinic uses advanced laser technology that customers describe as effective, though some report being told they would need additional sessions beyond the original estimate. Treatment sessions are described as quick, typically taking just a few minutes, with staff explaining the healing process and providing aftercare instructions. Most customers describe tattoo removal as relatively painless or much less painful than expected. The clinic uses advanced laser technology that several clients note causes minimal discomfort, with some describing treatments as "essentially painless" or comparing the sensation favorably to getting the original tattoo. Staff members, particularly Tisha are frequently praised for their gentle approach and ability to keep clients comfortable and distracted during procedures through conversation and encouragement. The clinic uses advanced laser technology including what customers describe as "state of the art" and "top of the line" equipment. Several clients specifically mention Pico laser technology being used for tattoo removal, with customers noting good results on black ink tattoos. The newer laser systems are described as causing less pain and being more effective than older technology, with some customers noting the equipment targets tattoo ink specifically rather than burning surrounding skin. Customer opinions on pricing vary significantly, with some describing it as reasonable and affordable while others find it expensive or feel misled about costs. Several customers mention being offered package deals or unlimited sessions for tattoo removal, with some recommending the unlimited option for best results. Some clients report receiving discounts or promotional pricing, while others feel they were overcharged or subjected to aggressive sales tactics. Payment plans and financing options through CareCredit are mentioned as available, though some customers report confusion about terms and conditions.