LaserAway Albuquerque

LaserAway Albuquerque receives consistently positive feedback from customers who describe the experience as welcoming, professional, and comfortable. The majority of customers express satisfaction with their treatments, frequently mentioning the friendly atmosphere and high-quality results. Staff members are regularly praised for their professionalism, knowledge, and caring approach to customer service. The front desk staff consistently receive praise for being welcoming, friendly, and accommodating. Customers report that staff members greet them warmly, offer beverages, and work to find the best deals and financing options available. Many customers mention that scheduling is generally flexible and staff are helpful with rescheduling when needed. However, some customers report experiencing wait times of 30-45 minutes beyond their appointment time, and there are occasional complaints about appointments being rescheduled or cancelled by the clinic. A few customers mention aggressive sales tactics during initial consultations and persistent follow-up calls and texts that are difficult to stop. Customers undergoing tattoo removal report seeing visible fading after just a few sessions, with some noticing results after their first treatment. Many customers mention that red ink tends to fade faster than black ink, and staff take extra safety precautions when treating tattoos near sensitive areas like the eyes. The numbing cream application process is consistently mentioned as part of the treatment routine. Several customers express excitement about their progress and confidence that their tattoos will eventually be completely removed. Tattoo removal customers report that numbing cream is routinely applied before treatments to minimize discomfort. Many customers describe the process as quick and more tolerable than expected. For other laser treatments, customers frequently mention a cooling air system that helps manage heat and discomfort during procedures, with many saying treatments are virtually painless or much more comfortable than anticipated. Customer opinions on pricing vary, with some describing it as reasonable and competitive while others find it expensive. The clinic offers financing through Care Credit with payment plans, including some with no interest over 18 months. Many customers mention receiving significant discounts, holiday promotions, and package deals. However, several customers express frustration with refund policies and difficulty canceling services, with some reporting challenges getting refunds for unused treatments.