LaserAway Astoria

LaserAway Astoria employs registered nurses and nurse practitioners for treatments, with customers noting that some nurses like Amanda, Crystal, and Emily explain procedures clearly and check on comfort levels throughout sessions. However, multiple customers report aggressive upselling tactics from staff who persistently push additional packages even after being declined, creating a pressured atmosphere. Results for tattoo removal are notably mixed, with some customers reporting satisfaction after receiving realistic expectations upfront. However, several experienced significant disappointment - one customer saw minimal fading after 13 sessions on a 5x5 inch tattoo, while another spent $6,000 with minimal visible results. Multiple customers describe feeling misled about expected outcomes and timeline, with some reporting that staff would increase laser settings only after complaints about lack of progress, raising concerns about whether appropriate levels were used initially. The clinic uses cooling technology during laser treatments that customers find helpful for managing discomfort, with treatments generally described as quick and relatively painless. Nurses accommodate clients who need breaks during sessions and provide thorough aftercare instructions. Pricing ranges from $1,000 to over $6,000 depending on treatment areas, with financing available through companies like Alphaeon Credit. However, customers report confusion about interest rates and payment terms, noting that original prices aren't always clearly displayed. The constant promotion of sales and deals, combined with lack of pricing transparency, contributes to customer frustration with the overall sales approach. Scheduling can be challenging with reports of appointment mix-ups and difficulty securing preferred time slots, though front desk staff like Jennifer and Eva receive some praise for being helpful when not focused on sales.