LaserAway Brea

Customers consistently describe LaserAway Brea as a clean, professional, and welcoming environment with friendly staff who create a comfortable atmosphere. Many customers report visible progress with their treatments and look forward to returning appointments. The front desk staff, particularly Jennifer and Quiana, receive frequent praise for being welcoming, helpful, and attentive to customer needs. Staff provide clear information during consultations and take time to explain treatment processes and expectations. Scheduling appears flexible, with staff accommodating late arrivals and making customers feel at ease. However, one customer experienced significant difficulty with package cancellation policies, reporting misleading information from management about cancellation options. Communication responsiveness varies, with some customers reporting unanswered emails to corporate regarding service concerns. The clinic employs registered nurses who perform treatments, with staff members like Melissa, Rowan, Crystal, and Allison receiving specific recognition for their expertise. Customers describe the nursing staff as knowledgeable, client, gentle, and skilled in their techniques. The nurses are noted for walking clients through procedures step-by-step, answering questions thoroughly, and demonstrating technical proficiency with treatments. Jonathan serves in a director role, though customer experiences with management vary significantly. Customers report noticeable hair reduction after several sessions, with treatments described as quick and relatively painless. The laser equipment is described as visibly and tangibly effective in making progress. Staff demonstrate attention to safety protocols and client comfort throughout treatments. The clinic offers package deals for treatments, though pricing transparency concerns exist. One customer reported finding significantly lower prices elsewhere for similar services and expressed regret about not shopping around first. Package cancellation policies appear restrictive, with some flexibility available through the finance department despite initial claims that changes were impossible.