LaserAway Chicago-West Loop

Customers consistently describe this clinic as professional, welcoming, and comfortable. Several customers report being happy with their progress and express intentions to return for additional sessions. The clinic employs nurses including Linda, Susie (also called Susy), and Cassandra who perform laser treatments and injections. Linda serves as both a laser technician and injector, with customers noting her expertise in facial mapping and injection techniques. Staff members are described as knowledgeable, professional, gentle, and thorough in their approach. The nurses take time to explain procedures step by step and check on clients throughout treatments. Front desk staff including Cali, Alexis, Irene, and Cynthia receive praise for being friendly, knowledgeable, and welcoming. Staff explain processes clearly and make customers feel comfortable from the moment they arrive. However, one customer experienced issues with sales staff regarding treatment exchanges, reporting that promises made during phone consultations were not honored in person and communication became unresponsive when recordings were requested. Most customers find scheduling easy and appreciate the attentive care between sessions. Laser treatments are described as painful by multiple customers. Staff help manage discomfort through techniques like distraction methods during sessions. For injection procedures, numbing cream is used effectively, with customers reporting minimal discomfort. The nurses consistently check on client comfort levels throughout treatments and work to keep clients at ease during painful procedures. One customer raised concerns about sales practices and transparency regarding treatment exchanges, suggesting potential issues with package policies. However, most reviews focus on service quality rather than pricing details.