LaserAway Honolulu

LaserAway Honolulu maintains a professional atmosphere with staff described as kind, friendly, and caring. Most customers report positive experiences with the clinic's services and appreciate the welcoming environment. The facility is noted for being clean, and treatments are generally described as comfortable and effective. The clinic employs several registered nurses including Nurse Anela, Lizzie RN, and Kelsy, who are consistently praised for their gentleness and expertise. Staff members are described as knowledgeable about the technology they use and skilled in explaining procedures to clients. Nurses take time to ensure client comfort and check in throughout treatments to maintain safety standards. Front desk staff, particularly manager Bailee and team member Eliza, receive frequent praise for being helpful, knowledgeable, and creating a positive atmosphere. Most customers find scheduling straightforward and appreciate the staff's willingness to answer questions thoroughly. However, some customers report significant scheduling issues including multiple rescheduled appointments, double bookings, and long wait times. A few customers experienced problems with account management and reported difficulty reaching customer service for follow-up concerns. Treatments are consistently described as painless or nearly painless across various services. Staff members are noted for their gentle approach and for checking with clients throughout procedures to ensure comfort. For more intensive treatments like Thermage, staff adjust settings for comfort and explain what to expect, though some discomfort is acknowledged for certain procedures. The clinic uses various laser technologies and offers treatments that customers generally find effective. However, one serious incident involved a severe burn during laser hair removal that resulted in blistering, limited mobility, and ongoing pain for the customer, raising safety concerns about proper equipment settings and aftercare protocols. Customers describe pricing as a significant financial commitment, though many feel the investment is worthwhile based on their results. Staff help customers select appropriate packages for their needs. Some customers report issues with promotional offers not being honored or disappearing from their accounts.