LaserAway Los Gatos
Laser Technology
Duality
Cooling
SmartCool
HOW MUCH IS TATTOO REMOVAL
At LaserAway in Los Gatos, tattoo removal costs typically range from $200 to $420 per session, while a complete removal package costs $2,008 total on average. What you actually pay depends on your tattoo's size, colors, density and location, along with your skin tone.
Quarter
$200/session
Dollar Bill
$420/session
* LaserAway publishes rates for two size tiers, Quarter and Dollar Bill. Three larger tiers, up to Full Page, and its 3- and 10-treatment package pricing, are not published and require a free consultation.
Refund Policy
All treatment sales are final and non-refundable, including unused sessions in a multi-session package. In the rare case corporate approves an exception, refunds are issued only as store credit, never cash or a card reversal. Pre-paid sessions cannot be transferred to another person. When a package includes free promotional sessions, paid sessions are counted as used first — the free sessions carry $0 cash or refund value.
No-Show Policy
Sessions must be cancelled or rescheduled at least 24 hours in advance. Missing that window or not showing up forfeits the entire prepaid session — LaserAway deducts one full treatment from your package balance rather than charging a fee. Initial consultations are exempt: no penalty for cancelling or rescheduling those.
Financing Options
Financing requires a credit check. LaserAway accepts CareCredit, a medical credit card with a 0%-interest introductory period — but if you don't pay off the full balance before that period ends, you get charged interest on the whole amount, not just what's left. They also work with outside lenders like Cherry to set up monthly payment plans. With good credit, a full 16-session package for a quarter-sized tattoo can be financed for around $109 a month over a year.
Medical Director
Dr. Will Kirby
Dr. Will Kirby is a board-certified dermatologist and the Chief Medical Officer at LaserAway. He is widely recognized both for his medical expertise in laser tattoo removal, and for c0-creating of the Kirby-Desai Scale used in tattoo removal planning.He holds a degree in Biology from Emory University and received his Doctor of Osteopathic Medicine from Nova Southeastern University, and has contributed to dermatological publications and research, particularly in aesthetic and laser dermatology.
Hours and Location
15200 Los Gatos Blvd
Los Gatos, CA, 95032
Opening Hours
Contacts
LaserAway Los Gatos Reviews
4.4
out of 5
Based on 214 patient reviews
Customers consistently describe LaserAway Los Gatos as professional, friendly, and welcoming. The staff receives praise for being courteous, skilled, and accommodating without being pushy. Most customers report positive experiences and express satisfaction with their results across various treatments. The clinic employs several skilled technicians and nurses, including Sonia, Amy, Tiffany, Katie, and Carrie, who are described as knowledgeable, gentle, and professional. Customers highlight their expertise and caring approach during treatments. Staff members take time to explain procedures clearly and help clients feel comfortable throughout their sessions. The lead at the location, receives frequent praise for exceptional customer service, helping customers find the best deals and packages without pressure. The front desk staff are described as professional, personable, and enthusiastic about services while maintaining a non-pushy approach. Customers report easy communication, with staff being responsive to questions and accommodating with scheduling. Payment plans and interest-free financing options for one year are available. However, some customers experienced appointment cancellations with little notice and difficulty reaching management for resolution. One customer reported seeing real progress after seven tattoo removal sessions. Staff offer to apply numbing cream to make the process more comfortable, which customers found helpful. Technicians are described as supportive throughout the multi-session process, though clients may work with different nurses due to scheduling. Customers report that technicians help manage discomfort during treatments by offering numbing cream application and using techniques like breathing exercises and quick breaks when needed. Staff are described as particularly caring when treating sensitive areas, helping clients work through more painful moments during sessions. Customers describe pricing as competitive with other locations and appreciate the availability of package deals. The clinic offers interest-free payment plans for one year, making treatments more accessible. Staff help customers find appropriate packages based on their needs and purchase history without applying sales pressure.
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