LaserAway Marina del Rey

Customers consistently describe this clinic as professional, welcoming, and well-run. Several customers report being longtime clients who continue returning, indicating consistent service quality and effectiveness. The clinic employs certified nurses who perform treatments. Nurses mentioned by name include Denise, Gwen, Neda, and Angelica, who are described as skilled, knowledgeable, and efficient. Staff are characterized as professional with strong technical expertise, though one customer experienced complications with an unfamiliar nurse who was described as not being a regular provider. The nursing team is praised for their timing, competence, and ability to make clients feel comfortable during procedures. Front desk staff receive consistent praise for being welcoming, warm, and friendly. Customers appreciate the ease of scheduling and making appointment changes, with staff readily available to answer questions by phone. The clinic provides courtesy calls when running behind schedule. While most customers feel well-cared for, some note that the corporate sales team can be aggressive in their approach. Staff take time to explain procedures and answer questions thoroughly, particularly for first-time clients. Customers report treatments are generally painless or minimally uncomfortable. The clinic uses cooling devices and numbing solutions during laser procedures to enhance comfort. One customer specifically noted barely feeling the needle during injections, while another mentioned laser treatments don't hurt at all due to the cooling technology and numbing solutions provided. Customers describe pricing as fair and matching the quality of service provided. The clinic offers sales periods with great pricing and deals. However, one customer expressed concern about being required to pay $2,500 upfront for eight procedures with no cancellation option. Payment packages appear to be available, with some customers mentioning pre-existing packages that transfer between locations.