LaserAway Milpitas

Customers describe LaserAway Milpitas as professional and welcoming, with consistently clean facilities and modern equipment. The general sentiment is positive, with clients praising the staff's warmth and expertise across various treatments. One customer reported seeing visible results after their first session, though another expressed dissatisfaction with treatment outcomes and pricing practices. The front desk staff receives frequent praise for being friendly, professional, and helpful with scheduling and pricing options. Staff members like Michelle, Mercedes, and Savannah are noted for making customers feel comfortable and providing clear information during consultations. However, scheduling issues have been reported, including appointment mix-ups, delays, and wait times that don't respect scheduled appointment times. One customer experienced significant scheduling problems across multiple visits, though noted the service quality remained good. Communication and follow-up care are generally described as excellent, with staff providing thorough explanations and aftercare instructions. One customer reported seeing visible results after their first tattoo removal session and described the treatment as smoother than expected. Staff walk clients through the entire process step by step and provide detailed explanations about what to expect. However, another customer expressed dissatisfaction with their tattoo removal results after completing three of eight scheduled treatments, describing the outcomes as inconsistent and requiring redos. Customers describe treatments as quick and comfortable, with laser hair removal specifically noted as painless. The clinic uses Clear and Brilliant technology for certain procedures. Staff are described as knowledgeable about the equipment and gentle during treatments, ensuring client comfort throughout sessions. Pricing transparency appears mixed among customer experiences. While some customers praise staff for helping find good deals and explaining options clearly, one customer reported feeling misled about refund policies. A complaint was made about a $5000 treatment package where promised refund conditions allegedly changed after treatment began, with staff citing voided discounts when the customer wanted to stop treatment early.