LaserAway Portland

Customers generally describe LaserAway Portland as professional and welcoming, with consistently friendly staff from front desk to medical personnel. Most experiences are positive, with many noting the clean facility and comfortable atmosphere. However, some customers report significant scheduling issues, with delays ranging from 30 minutes to over an hour being common complaints. A few customers experienced dissatisfaction with specific treatments or felt pressured into purchasing expensive packages. Front desk staff, particularly Cassidy, Essie, and Marissa, receive frequent praise for being welcoming, kind, and helpful with scheduling needs. Staff members are described as informative during consultations, clearly explaining procedures and answering questions thoroughly. However, scheduling reliability appears problematic, with multiple customers reporting frequent appointment time changes made the day before or day of service. Some customers felt pressured to purchase package deals rather than individual treatments, and a few reported aggressive follow-up marketing calls and texts after initial inquiries. Communication responsiveness varies, with some praising quick responses while others experienced delays in getting callbacks about concerns. Results vary significantly among customers, with some seeing progress after multiple sessions while others report no visible improvement after eight treatments. One customer noted excellent results compared to previous clinics, while another saw no difference after eight sessions and considered the service ineffective. Staff explain the process clearly and work to make treatments as quick and comfortable as possible. However, some customers felt rushed during sessions, particularly when technicians had scheduling conflicts or other appointments. Customers acknowledge that tattoo removal is painful but generally find the experience tolerable when staff take proper time and care. Nurses are praised for being gentle and checking in regularly during treatments to ensure comfort. However, some customers reported feeling rushed through sessions without adequate breaks, which made the painful process more difficult to endure. The facility uses Q-switched laser technology for tattoo removal rather than newer options like PicoSure. Some customers specifically noted this older technology as less effective compared to more advanced laser systems available at other clinics. Customers frequently describe pricing as expensive, with tattoo removal packages costing around $4,200 for ten sessions. The clinic offers financing options and frequently runs sales promotions. Some customers felt package pricing was misleading, with individual session rates being significantly higher than package rates, making refunds complicated when treatments don't meet expectations.