LaserAway Prosper
Laser Technology
Duality
Cooling
SmartCool
Medical Director
Dr. Will Kirby
Dr. Will Kirby is a board-certified dermatologist and the Chief Medical Officer at LaserAway. He is widely recognized both for his medical expertise in laser tattoo removal, and for c0-creating of the Kirby-Desai Scale used in tattoo removal planning.He holds a degree in Biology from Emory University and received his Doctor of Osteopathic Medicine from Nova Southeastern University, and has contributed to dermatological publications and research, particularly in aesthetic and laser dermatology.
Hours and Location
Opening Hours
Reviews
Customers describe LaserAway Prosper as having a professional atmosphere with friendly, welcoming staff who create a comfortable environment. The general sentiment is positive, with clients appreciating the genuine warmth and stress-free experience. Several customers report being impressed with treatment results and express satisfaction with the overall service quality. The clinic employs medical professionals who are described as knowledgeable and thorough in their approach. Staff members including Anna, Lexi, and Sam are consistently praised for their professionalism and expertise. The clinic conducts medical screenings before treatments, with procedures performed by qualified medical professionals who explain processes clearly and demonstrate strong technical knowledge. Front desk staff generally receive positive feedback for being friendly and helpful during check-in processes. Staff members explain treatments clearly and answer questions thoroughly, making customers feel informed throughout their experience. However, some customers report communication issues, including difficulty reaching staff about account matters and delayed responses. A few clients experienced problems with billing and account management, including unauthorized charges and contract complications during the initial sign-up process. Customers report that treatments are not painful at all, with the process described as easy and comfortable. Staff members take care to ensure client comfort during procedures and provide clear post-care instructions. The overall experience is described as painless, with technicians working to make clients feel at ease throughout their sessions. Some customers appreciate staff helping them optimize packages for better value. However, concerns exist about the sales process, with reports of loan inquiries being initiated without price discussions and contract commitments required before service evaluations. The billing system has caused confusion for some clients, with charges appearing under different company names than expected.