LaserAway San Ramon
Laser Technology
Duality
Cooling
SmartCool
HOW MUCH IS TATTOO REMOVAL
At LaserAway in San Ramon, tattoo removal costs typically range from $200 to $420 per session, while a complete removal package costs $2,008 total on average. Your final cost depends mainly on the tattoo's size, ink colors, location and density, as well as your skin tone.
Quarter
$200/session
Dollar Bill
$420/session
* LaserAway publishes rates for two size tiers, Quarter and Dollar Bill. Three larger tiers, up to Full Page, and its 3- and 10-treatment package pricing, are not published and require a free consultation.
Refund Policy
All treatment sales are final and non-refundable, including unused sessions in a multi-session package. In the rare case corporate approves an exception, refunds are issued only as store credit, never cash or a card reversal. Pre-paid sessions cannot be transferred to another person. When a package includes free promotional sessions, paid sessions are counted as used first — the free sessions carry $0 cash or refund value.
No-Show Policy
Sessions must be cancelled or rescheduled at least 24 hours in advance. Missing that window or not showing up forfeits the entire prepaid session — LaserAway deducts one full treatment from your package balance rather than charging a fee. Initial consultations are exempt: no penalty for cancelling or rescheduling those.
Financing Options
Financing requires a credit check. LaserAway accepts CareCredit, a medical credit card with a 0%-interest introductory period — but if you don't pay off the full balance before that period ends, you get charged interest on the whole amount, not just what's left. They also work with outside lenders like Cherry to set up monthly payment plans. With good credit, a full 16-session package for a quarter-sized tattoo can be financed for around $109 a month over a year.
Medical Director
Dr. Will Kirby
Dr. Will Kirby is a board-certified dermatologist and the Chief Medical Officer at LaserAway. He is widely recognized both for his medical expertise in laser tattoo removal, and for c0-creating of the Kirby-Desai Scale used in tattoo removal planning.He holds a degree in Biology from Emory University and received his Doctor of Osteopathic Medicine from Nova Southeastern University, and has contributed to dermatological publications and research, particularly in aesthetic and laser dermatology.
Hours and Location
6000 Bollinger Canyon Rd Suite 1201
San Ramon, CA, 94583
Opening Hours
Contacts
LaserAway San Ramon Reviews
4.3
out of 5
Based on 97 patient reviews
Customers consistently describe LaserAway San Ramon as professional, welcoming, and clean. Most customers report satisfaction with their treatment results and express eagerness to return for additional sessions. Training sessions are supervised by Registered Nurses who guide new employees through procedures. Staff members including Joanna, Jade, Jessica, Tu Pham, Latoya, Hannah, Marilen, Caitlin, Tara, and Roxy are frequently mentioned by name for their professionalism and expertise. Technicians consistently explain each step of treatments thoroughly, check in with clients during procedures, and demonstrate strong attention to detail that helps clients feel comfortable and informed. Front desk staff, particularly Mya and Melissa, receive praise for being friendly and helpful during appointment scheduling. The clinic makes rescheduling and canceling appointments easy for clients. Staff members take time to explain procedures and aftercare instructions clearly, with many clients noting they never felt rushed during their visits. However, one customer reported being hung up on during a phone consultation about pricing, which they found unprofessional and disrespectful. Laser treatments are described as much less painful than expected, with staff comparing the sensation to a rubber band snap. Clients report that procedures are generally painless or involve only minimal discomfort. Technicians help manage client anxiety by explaining sensations beforehand and checking in throughout treatments. For facial procedures, numbing cream is provided and clients apply it themselves during a 20-25 minute waiting period. One customer expressed disappointment about spending several thousand dollars on eight laser hair removal sessions without seeing significant results. When clients inquire about pricing over the phone, staff discuss package options, though at least one instance of poor phone consultation service was reported. The clinic appears to offer package deals, though specific pricing details and financing options are not clearly detailed in customer experiences.
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