LaserAway South Beach

Customers consistently describe LaserAway South Beach as professional, clean, and welcoming. The staff receives frequent praise for being kind, friendly, and genuinely caring rather than superficial. Most customers report positive experiences with visible results from their treatments, though some express disappointment with inconsistent service or lack of results after multiple sessions. The front desk staff receives widespread praise for being warm, welcoming, and knowledgeable about services and promotions. Staff members like Lisa, Hope, and Liza are frequently mentioned for going above and beyond to help customers find the best deals and packages. Scheduling appears efficient with flexible hours, though some customers experienced confusion about remaining treatments on their accounts. A few customers noted staff had difficulty tracking their treatment history and session numbers, leading to frustration about service continuity. Customers report mixed results with tattoo removal services. One customer saw significant progress with their tattoo nearly gone and no scarring after multiple sessions. However, another customer experienced no visible difference after six months following a December treatment, despite being told they would likely need only 1-2 more sessions. Equipment issues have been reported, with one customer noting the tattoo removal machine was broken during their visit. Most customers describe treatments as quick and relatively painless or manageable. Staff members provide comfort measures including ice packs when laser intensity becomes too strong, stress balls to squeeze during treatment, blankets for warmth, and numbing procedures before treatments. Technicians are noted for checking in throughout procedures to ensure customer comfort and pausing treatments when needed for customers with low pain tolerance. The clinic uses various laser technologies including Clear and Brilliant systems. One serious safety incident was reported where a customer experienced facial paralysis after a botched Botox injection that affected their lower lip, requiring 6-8 weeks to resolve with minimal follow-up care from the clinic. Customers frequently mention good deals, special offers, and promotional packages available. Staff members actively help customers find the best pricing options and discounts. Some customers appreciate the flexibility in finding affordable treatment options, though a few expressed disappointment about spending significant amounts without seeing expected results.