LaserAway St. Petersburg

Customers consistently describe LaserAway St. Petersburg as a professional and welcoming clinic with friendly staff who create a comfortable atmosphere. The facility is clean, modern, and conveniently located in downtown St. Petersburg with nearby parking. Most customers report positive experiences and express satisfaction with their results, though some mention concerns about wait times and customer service consistency. Zoey serves as the nurse practitioner and lead physician at the clinic. Customers describe her as knowledgeable, professional, and skilled at making clients feel comfortable during treatments. She takes time to explain procedures thoroughly and answer questions. Other staff members mentioned include technicians like Susan, who customers praise for being gentle and informative during procedures. The front desk staff, including Katie, Coral, Jenna, and Caleb, receive frequent praise for being welcoming and professional. Customers appreciate that staff explain procedures clearly and answer questions without being pushy about purchasing packages. However, some customers report frustration with medical clearance policies, particularly regarding doctor-approved treatment resumption after medication use. Wait times vary significantly, with some customers experiencing delays of over an hour despite scheduled appointments. One customer mentioned starting tattoo removal but had not yet completed enough sessions to evaluate results. The consultation process includes thorough cost and procedure explanations. Staff use numbing cream before treatments, with customers reporting the actual procedure as quick and painless. Customers describe treatments as painless or comfortable, with numbing cream applied approximately 30 minutes before procedures. Staff help clients feel at ease and manage any nervousness about treatments. The overall experience is described as quick and comfortable by those who have completed sessions. Customers describe pricing as reasonable, with the clinic frequently running promotions and deals. For certain treatments, unused units can be saved in customer accounts for future use, which customers appreciate as good value for their financial commitment. Staff provide transparent pricing information during consultations.