L.E.O. Health and Wellness

Customers describe L.E.O. Health and Wellness as a professional wellness clinic with a calm, welcoming atmosphere. Most clients report positive experiences with the facility's cleanliness and the staff's friendly, caring approach. However, experiences vary significantly, with some customers praising the professionalism while others report concerns about sanitation practices and rushed service. Dr. Yount serves as the medical director and is consistently described as knowledgeable, enthusiastic, and genuinely invested in client care. Customers appreciate her expertise and describe her as someone who prioritizes client safety over profit, even referring clients elsewhere when appropriate. Some laser technicians have received criticism for appearing unprofessional in dress and demeanor during procedures. The front desk and customer service experience varies considerably among clients. Many customers describe the staff as wonderful, nice, and caring, with several noting the welcoming atmosphere from the moment they arrive. However, some clients report significant delays, with one customer waiting 25 minutes past their scheduled appointment time. When concerns are raised, the clinic has responded with discount offers to address customer complaints. Customers report that tattoo removal requires multiple sessions to achieve full results, with some noting they're on their third session and continuing treatment. One client experienced incomplete coverage during their procedure, with the technician missing numerous areas during the laser treatment. The process is described as slightly uncomfortable but manageable, which aligns with typical tattoo removal expectations. Clients describe tattoo removal sessions as slightly uncomfortable but note that the experience is pleasant overall considering the nature of the procedure. The staff appears to focus on creating a comfortable atmosphere to help manage the discomfort associated with laser treatments. Individual tattoo removal sessions are priced at $550, which some customers consider a significant investment. When service issues arise, the clinic has offered discounts on future treatments, such as $100 off subsequent sessions, though some customers felt these adjustments were insufficient given their concerns about service quality.