Majestic Beauty Spa PLLC

Customers consistently describe Majestic Beauty Spa as professional, welcoming, and caring. The general sentiment is positive, with clients praising the staff's expertise and authentic approach to treatments. However, some customers report dissatisfaction with results and express concerns about scheduling reliability and punctuality. Jamie serves as the primary practitioner and is described as knowledgeable, thorough, and experienced in her field. Oksana is noted for her extensive industry experience and expertise in skincare treatments. The staff includes Maricelda, who is recognized for her skill in facial treatments and massage techniques. Customers appreciate the practitioners' attention to detail and their conservative approach to recommending only necessary treatments. The front desk staff are described as wonderful, helpful, and focused on finding clients the best deals available. Staff members explain procedures thoroughly and answer questions comprehensively, making customers feel heard during consultations. However, scheduling presents ongoing challenges, with some customers experiencing difficulty using the online booking system and facing long wait times for call returns. Several clients report consistent delays of 15 to 45 minutes past scheduled appointment times, with instances of practitioners not being on premises at appointment times. The clinic offers competitive price points and monthly discounts on services. Front desk staff actively work to secure the best available deals for customers. However, some customers express dissatisfaction with value, particularly when results don't meet expectations after significant investments in treatments.