Modern Dermatology of KY and Cosmetic Specialists - Lexington

Customers describe Modern Dermatology of KY and Cosmetic Specialists as generally professional and welcoming, with most experiencing positive outcomes. The staff receives consistent praise for being knowledgeable, kind, and accommodating to client needs. However, experiences vary significantly depending on the specific provider, with some customers reporting excellent care while others encountered unprofessional treatment or communication issues. The clinic employs several providers including APRN Alex Bowlds, who customers describe as professional and effective in treating conditions like acne without requiring harsh medications. Dr. Timothy Smallwood receives strong recommendations from clients who appreciate his approach and results. However, one provider, Dr. Schaeffer, drew criticism for poor bedside manner during procedures, with one client reporting feeling dismissed and unsupported during a difficult cyst removal. The nursing staff consistently receives high praise for being caring, attentive, and going above and beyond to ensure client comfort during procedures. Front desk staff are generally described as friendly and helpful, though communication issues occasionally arise. Some customers report excellent accommodation when scheduling, with staff able to fit in urgent appointments quickly. However, others experienced significant problems including appointments being rescheduled without notice, causing clients to drive long distances unnecessarily. Wait times vary considerably, with some clients seen within 15 minutes while others waited over two hours without updates. Staff knowledge about insurance billing receives positive mentions from several customers. Customers mention spending hundreds of dollars on treatments like Botox, though specific pricing details are limited in the feedback. Some clients express concern about cost when results don't meet expectations, but overall pricing transparency and fairness aren't extensively discussed in customer experiences.