Modern Dermatology of KY and Cosmetic Specialists - Richmond

Customers consistently describe Modern Dermatology as professional and efficient, with many praising the friendly and welcoming atmosphere. Most clients report positive experiences with timely appointments and thorough care. However, some customers have encountered significant administrative challenges and report instances of unprofessional behavior from certain staff members. The clinic employs several practitioners including Dr. Ballard, Angela, Ragan Davies, and Caleb, who customers describe as knowledgeable and thorough in their examinations. Aubree Daniel frequently assists with procedures and receives praise for her professional demeanor and caring approach. Patients consistently highlight the expertise of Ragan Davies, noting her skill in performing facial procedures and comprehensive skin examinations. Front desk staff receive mixed feedback, with some customers describing them as super friendly while others report significant communication problems. Several clients experienced difficulties with appointment scheduling, including instances where confirmed appointments were not found in the system. Phone responsiveness appears inconsistent, with some customers reporting unreturned voicemails and difficulty reaching staff. However, many clients appreciate the efficient office operations and minimal wait times. Some customers have experienced issues with insurance coverage for certain medications, though specific pricing details are not frequently discussed. Administrative policies regarding missed appointments due to circumstances like weather can result in treatment discontinuation, which has caused client distress in some cases.