Orange Coast Aesthetics

The clinic maintains a clean, quiet environment with professional staff. Customer experiences vary significantly, with some reporting high satisfaction and others encountering operational issues. Equipment problems have led to incomplete sessions while customers were still charged full price, creating concerns about service reliability. Diana RN handles consultations and tattoo removal procedures. Customers describe her as professional, kind, and caring, particularly when working with nervous clients. She takes time to explain treatment plans and addresses client concerns with a comforting approach. The front desk staff receives positive feedback, with customers describing the receptionist as sweet and helpful., phone communication presents challenges, as the clinic is difficult to reach by phone. During consultations, staff provide detailed explanations about treatment plans and work with customers to accommodate their financial situations and scheduling needs. Customer satisfaction appears to be a stated priority. The clinic experiences technical difficulties with their color laser equipment, resulting in sessions where the laser fails to work properly. These equipment failures have led to incomplete treatments, with customers being sent home after minimal lasering while still being charged full price. The process can become unnecessarily drawn out due to these technical issues. The clinic advertises having PicoSure laser technology for color tattoo removal., customers report that the color laser frequently malfunctions and sometimes cannot be made to work at all during scheduled appointments. This creates questions about the actual availability and reliability of the advertised laser technology. Staff work with customers to create payment plans that accommodate different financial situations and schedules. The high cost of treatments becomes problematic when combined with equipment failures, as customers report being charged full price even when sessions are incomplete due to laser malfunctions. The pricing structure allows for customized financial arrangements during the consultation process.