RejuveCare Clinic & Medical Spa

Customers consistently describe RejuveCare as a welcoming, professional clinic with friendly staff who prioritize client comfort. The general sentiment is positive, with clients reporting feeling refreshed and confident after treatments. Many customers appreciate the accommodating nature of the staff and the clean, comfortable environment that doesn't feel rushed during appointments. Dr. Neeley serves as the medical director and is described by most customers as intelligent, professional, and personable. Nathaly works as a highly skilled nurse and co-owner, earning praise for her expertise and client care. Sarah is mentioned frequently as a technician who provides detailed explanations of procedures and maintains a professional yet kind demeanor. Staff member Kalli also provides treatments and client education. The front desk staff receive positive feedback for being helpful and accommodating with scheduling needs. Most customers report that staff listen to individual needs and work within budget constraints. Communication is generally described as responsive, with staff answering questions quickly and providing appointment reminders. However, some customers have experienced billing discrepancies where final costs exceeded agreed-upon amounts, and there are isolated reports of dismissive treatment when concerns are raised. One customer reported initial expectations of tattoo removal completion within six months for a small wrist tattoo, but was later informed the process would require twice as many sessions and extend to a full year. The same customer noted that after four treatments, the tattoo appearance remained unchanged, leading them to discontinue treatment. Staff transparency regarding treatment timelines appears inconsistent based on this experience. Customers report that tattoo removal procedures are made as comfortable as possible by the staff. The clinic offers lidocaine for tattoo removal, which clients find makes the treatment very tolerable. Staff are described as supportive during painful procedures and work to ensure client comfort throughout the process. Customers describe the clinic as working with individual budgets and offering treatment options tailored to financial needs. However, there are reports of final costs exceeding initial agreements, with one customer expecting to pay $350 but being charged $500. The total cost for small tattoo removal was reported as approximately $900 over the full treatment course.