Tattoo Remorse

Customers consistently describe Tattoo Remorse as unprofessional and unreliable. Customers express significant dissatisfaction with their overall experience at this clinic. The laser technician, Antoinette, receives criticism for appearing rushed and lacking expertise. One customer mentions Dr. Josh Brown as an accomplished physician associated with the office, though his direct involvement in tattoo removal services isn't clear from customer experiences. Customers express concerns about the technician's knowledge and competence, with one noting the absence of medical supervision during treatments. The front desk and customer service experience is notably poor. Staff frequently fail to answer phones or return calls, making scheduling and communication extremely difficult. Customers report being rushed during appointments and receiving dismissive treatment when raising concerns. Wait times are excessive, with some customers waiting 45 minutes past their scheduled appointment time. The technician often arrives late to appointments, sometimes by more than 30 minutes. Customers report concerning treatment practices, including scheduling sessions too frequently at five-week intervals instead of appropriate spacing. One customer developed potentially permanent depigmentation that was initially dismissed by staff. The laser equipment may have calibration issues, affecting treatment quality. Progress and results aren't clearly discussed, with staff appearing to prioritize quick turnover over proper treatment protocols. Sessions are described as quite painful with no numbing options available. The clinic doesn't provide numbing agents or adequate comfort measures during treatments. Customers receive minimal aftercare support, with reports of not receiving basic supplies like bandages after sessions. The treatment room is consistently described as extremely small, resembling a closet or broom closet, and unclean. Equipment calibration appears problematic, raising safety concerns about treatment effectiveness and skin damage risks. Staff appear to prioritize profit over client care, with reports of pushing customers into multiple sessions for financial reasons rather than medical necessity.