UPKEEP in North Dallas, TX

Customers describe UPKEEP as having a friendly environment with highly trained and knowledgeable aesthetic staff. The general sentiment is mixed, with many customers praising specific practitioners while others report significant issues with customer service and billing practices. Several customers mention fair pricing and monthly promotional events, though some express concerns about membership billing and contract terms. The clinic employs several aesthetic practitioners including Bonnie, Vanessa, Shannon, Edith, and Judy. Customers consistently describe these practitioners as knowledgeable, professional, and skilled in their treatments. Bonnie receives particular praise for her expertise, precision, and gentle technique, with customers noting her ability to correct previous work done elsewhere. Vanessa is frequently mentioned for her thorough explanations and ability to make nervous first-time clients feel comfortable. Customer care experiences vary significantly at this location. While many customers praise individual practitioners for their patience and thorough consultations, several report problems with front desk staff, including difficulty reaching the office by phone and unprofessional service. Some customers experienced billing issues with paused or cancelled memberships, with reports of continued charges and difficulty obtaining refunds. Communication responsiveness appears inconsistent, with some customers reporting unreturned calls from management and corporate. Customers consistently report minimal discomfort during treatments, with several describing procedures as virtually painless. Practitioners are praised for their gentle touch and for talking clients through procedures to ease anxiety. First-time clients frequently mention feeling comfortable and at ease throughout their treatments, with pain levels described as manageable. The clinic offers membership programs and monthly promotional events that customers describe as having fair pricing. However, several customers report billing problems with membership accounts, including charges continuing after pausing or cancelling services. Some customers experienced difficulty with pre-purchased credits and feel that contract terms weren't fully disclosed upfront.