Apex Laser Studio

Customers consistently describe Apex Laser Studio as professional, clean, and welcoming. Most customers report satisfaction with their results, though experiences vary depending on the service and individual factors. Shannon serves as the owner and primary technician at the clinic. Customers frequently praise her expertise and professionalism, noting that she takes time to educate clients about procedures and what to expect. Other staff members mentioned include Lauren and Jaimee, who clients describe as friendly, professional, and skilled at making customers feel comfortable during treatments. The front desk and customer service experience receives high marks from most clients. Staff members are described as sweet, accommodating, and communicative throughout the process. Scheduling appointments appears straightforward, with easy payment processes and helpful appointment reminders. Customers appreciate that staff take time to answer questions and explain procedures without being pushy. The team demonstrates genuine care for client comfort and well-being, particularly during more intimate treatments. Customer experiences with tattoo removal results vary significantly. Some clients report seeing substantial progress and express satisfaction with their outcomes after multiple sessions. However, one customer experienced disappointing results after a full year of consistent treatments, with tattoos remaining about 90% intact. This same customer had better results at another facility with similar tattoos, suggesting inconsistent effectiveness at this location. The clinic uses multiple types of lasers, with customers noting the variety helps address different needs and issues. Staff prioritize safety, with one instance where a technician refused to perform a service on a client taking medication that could cause burns, demonstrating commitment to client welfare over profit. Customers describe the packages as great deals and appreciate the available options. The pricing structure appears transparent with easy payment processes, though specific costs are not detailed in customer feedback.