LaserAway Summerlin

Customers consistently describe LaserAway Summerlin as professional, welcoming, and friendly. The staff receives high praise for making clients feel comfortable and at home from the moment they walk in. The clinic maintains a clean, modern environment that puts customers at ease. While most experiences are positive, some customers have reported billing disputes, scheduling difficulties, and inconsistent treatment results. The clinic employs registered nurses and nurse practitioners to perform treatments. Staff members frequently mentioned by name include Christina, Julie, Jamie, Sam, Mary, Sierra, and Rubie, who customers describe as knowledgeable, professional, and gentle. The medical staff takes time to explain procedures thoroughly and ensures clients understand the treatment process and aftercare instructions. Technicians are praised for their attention to detail and ability to make customers feel comfortable during treatments. Front desk staff consistently receive praise for being welcoming, informative, and helpful with scheduling. Team members like Rebekka, Cassie, Mattie, Victoria, and Jared are frequently commended for their warm personalities and knowledge about services. Staff members offer refreshments and work to accommodate scheduling needs. However, some customers report communication issues, particularly regarding appointment changes and billing matters. The team is described as client in explaining services without being overly pushy about package sales. Customers report seeing visible progress in tattoo removal, with one client noting significant results after their fourth session when a thorough treatment was performed. The process typically involves sessions spaced eight weeks apart. Staff members document progress with photos at each visit, allowing clients to track fading. Some customers express satisfaction with the pace of results, while others mention the lengthy timeline required for complete removal. Pain levels are generally described as manageable, with the clinic offering ice and other comfort measures. Most customers describe tattoo removal sessions as surprisingly tolerable, with pain levels reported around 2 out of 10. Staff members are attentive to client comfort and offer ice, numbing options, and other pain management techniques. The clinic uses cold therapy and provides breaks when needed. Customers appreciate that technicians check on their comfort level throughout treatments and adjust techniques as necessary. Customers describe pricing as expensive but worth the investment for quality results and service. The clinic offers package deals, financing options, and payment plans to make treatments more affordable. Staff members help clients find promotions and specials to reduce costs. Some customers report satisfaction with package pricing, while others have encountered billing disputes and refund difficulties that took weeks to resolve.